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Fitbit Inspire HR not turning on

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‎05-15-2020 01:43 - last edited on ‎05-18-2020 08:05 by Fitbit Moderator

‎05-15-2020 01:43 - last edited on ‎05-18-2020 08:05 by Fitbit Moderator

Just received my new fitbit spire HR and it just will not turn on 

 

 

Moderator edit: updated subject for clarity

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‎05-18-2020 08:09

‎05-18-2020 08:09

@SunsetRunner It's great to see you in the Community! Sorry for the delay in my reply.

 

Let me help you with your Inspire HR not working. Not sure if this is a display issue or the battery not charging. Charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help your tracker charge.

 

Let me know how it goes.

Alvaro | Community Moderator

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