Fitbit Inspire HR not turning on

[Loravm]

Hi ,

my inspire HR was low on battery (9%), I left it to charge and now it’s not turning on at, the screen is dead, no green pulsing light at the back, the app won’t sync.

I tried charging it again and no luck. I cleaned the ports although it wasn’t dirty, still not charging.

Posting here seemed to be the only option to contact support for a non-Twitter user. Help?

[AlvaroFitbit · Accepted solution]

@Loravm Welcome to the Community. 

Let me help you with this and thank you for troubleshooting this issue. Even if you don't see any activity I suggest you try restarting your tracker by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
3. Press and hold the button or buttons on your tracker for 5 seconds.
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

If the issue persists try the link to Support at a different time as channels show depending on agent availability.

Hope this helps.

[Loravm]

that worked like a charm, thank you for this 5 second fix 🙂

Fitbit seems to be up and running. Thanks!

[AlvaroFitbit]

@Loravm glad to hear that the suggestions worked for you and thank you for confirming this as it may help other members in the same situation.

Happy stepping and stay safe.

[Loravm]

Hmmm actually it looks like I celebrated too soon - it’s done the same
thing again. J think it’s buggered 😞

It was charged to 100% but a few hours later it’s off again...

[Hannah7654]

This is exactly what’s happening to me after trying to five second rule. I’m still within my warranty but I can’t get anyone at Fitbit to respond to my issue on the phone. Was told to call back in 24 hours but now they’re closed for the weekend. Warranty is up on the 10th so hopefully I’ll get a response before I get timed out. I’m not sure if I can even get a replacement since I purchased my Fitbit through Amazon. I did not purchase through the Fitbit website, which I’m afraid is the only way to get a replacement within your warranty. Is the warranty applicable if not purchased through fitbit.com? Does it still work through Amazon within a year from purchase?

[ChispaAlemania]

Mine is doing the same thing. There must have been an update they pushed through that made all the watches start to malfunction. The holding the button down doesn't work. All the lights are off and it happened after being fully charged. So many similitarities, this sounds like a fitbit bug issues. 

[AlvaroFitbit]

@Hannah7654 @ChispaAlemania Welcome to the Fitbit Community!

@Hannah7654 @ChispaAlemania @Loravm sorry to hear that the issue persists even after troubleshooting it. Since the issue persists I suggest you contact our Support team for further assistance, they should be able to explain how the warranty works with your device. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I'll be around.