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Fitbit Inspire HR not working after setup

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‎04-14-2020 23:35 - last edited on ‎04-30-2020 07:46 by Fitbit Moderator

‎04-14-2020 23:35 - last edited on ‎04-30-2020 07:46 by Fitbit Moderator

This got delivered to me yesterday took all day to set it up what a mission and now it wont turn on just a blank screen should I be sending this back & trying a diffrent FitBit? I've tried all the tips to get it on. Going by the forums FitBit Inspire isint coming out well.

 

 

Moderator edit: updated subject for clarity

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‎04-30-2020 08:08

‎04-30-2020 08:08

@AliJ80 Thanks for joining us! Sorry for the delay in my reply.

 

Let me help you with your unresponsive Inspire HR and thank you for troubleshooting this issue. Not sure which steps you tried but you can try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves.

 

If you wish you can try exchanging the device at the place you purchased it.

 

Let me know how it goes.

Alvaro | Community Moderator

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