Fitbit Inspire HR not working at all

[Violet56]

It is a christmas present. It worked last night when we briefly turned it on. It has a charge, and is half “full”.

Now, however, it won’t turn on. There is no display. No vibration. Just a black screen. It’s a brick. We left it plugged into the charger to see if a full battery would help but it has not.

How do I fix this?

Moderator edit: updated subject for clarity

[AlvaroFitbit · Accepted solution]

@Violet56 Welcome! It's good that the community is growing! Sorry for the delay in my reply.

Let me help you with your unresponsive Inspire HR and thank you for charging it. Try restarting your device by following these instructions. If the device is charging try changing its clock face.

Let me know how it goes.

[Violet56]

Now, however, it won’t turn on. There is no display. No vibration. Just a black screen. It’s a brick. We left it plugged into the charger to see if a full battery would help but it has not. I called customer service they tried to do a factory reset. It did not work and nothing happened black screen. They are issuing a replacement.