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Fitbit Inspire HR not working

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‎04-30-2020 17:56 - last edited on ‎05-07-2020 10:41 by Fitbit Moderator

‎04-30-2020 17:56 - last edited on ‎05-07-2020 10:41 by Fitbit Moderator

My fit bit isn't working I have no connection my app doesn't seem to read it or recognise it! I only have a smiley face come on for a split second and it goes off again I have tried to reset it by holding on the side botton whilst it's charging but I'm not getting anything I have also tried to change the clock on the app but as the app is not recognising the product its not working pls can someone help! 

 

 

Moderator edit: updated subject for clarity

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‎05-07-2020 10:46 - edited ‎05-07-2020 10:50

‎05-07-2020 10:46 - edited ‎05-07-2020 10:50

@Sev55 It's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply.

 

Let me help you with your Inspire HR not working and thank you for troubleshooting this issue. Since the issue persists I suggest you let our Support team know about this. I noticed that you already have a ticket so please keep working with the team to find a solution. Due to recent events affecting our operations, we may need more than 7 business days to respond.

 

Let me know how it goes.

Alvaro | Community Moderator

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