help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Inspire HR prematurely ends my workout

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-18-2019 18:41

‎11-18-2019 18:41

I’m trying to contact Fitbit directly which appears to be impossible. My Inspire HR spontaneously ends my workout without my input. This happens randomly but is becoming more frequent. 

Best Answer
Labels:
1 REPLY 1

‎11-19-2019 05:32 - last edited on ‎05-16-2025 10:17 by Fitbit Moderator

‎11-19-2019 05:32 - last edited on ‎05-16-2025 10:17 by Fitbit Moderator

@Kimbernier Welcome! Thanks for being part of our Community! 

Let me help you with your Inspire HR ending your workouts. Start by cleaning the device with cotton and rubbing alcohol. While exercising make sure no sweat or water is on the screen. Also restart your device by following these instructions. If you wish to contact our Support team you can do so here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes