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Fitbit Inspire HR screen is black but still tracking

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‎12-03-2019 04:46 - last edited on ‎12-04-2019 05:51 by Fitbit Moderator

‎12-03-2019 04:46 - last edited on ‎12-04-2019 05:51 by Fitbit Moderator

My Fitbit HR vibrated 3 or 4 times and then my screen went black.  According to my app, it is still tracking but I can't see anything or select anything.  This has happened for the 2nd time now - I was sent a replacement after the first one.  This also happened to my husband's and it started back working after a couple of weeks.  This is so frustrating b/c I was told it was defective the first time, but everyone I've had in my house all do the same thing.

 

 

Moderator edit: updated subject for clarity

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‎12-04-2019 05:53

‎12-04-2019 05:53

@SimplYo Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your unresponsive Inspire HR screen. Try restarting your device and also change the clock face to troubleshoot the issue.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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1 REPLY 1

‎12-04-2019 05:53

‎12-04-2019 05:53

@SimplYo Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your unresponsive Inspire HR screen. Try restarting your device and also change the clock face to troubleshoot the issue.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer