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Fitbit Inspire HR screen isn’t responsive but still syncs?

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‎02-16-2021 13:45

‎02-16-2021 13:45

Hi, I got a Fitbit Inspire HR in July of 2020 and it’s been working awesome until about a week ago when the screen went black. I tried to reset it and when I do the smiley face pops up and then nothing helps happens. I think it is somehow still syncing, but I’m not 100% sure. How do I fix this issue?

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3 REPLIES 3

‎02-17-2021 03:26 - last edited on ‎04-29-2025 06:09 by Fitbit Moderator

‎02-17-2021 03:26 - last edited on ‎04-29-2025 06:09 by Fitbit Moderator

@Eylatan It's great to see you in the Community! 

Let me help you with this and thank you for troubleshooting this issue. Since the tracker is still syncing try changing the clock face by following these instructions.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-17-2021 10:43

In response to AlvaroFitbit

‎02-17-2021 10:43

Hi, I tried to change my clock face but the app is telling me my Fitbit
isn’t connected, but it is somehow syncing. What do I do now?--
Best,

Natalye Vargas
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‎02-17-2021 11:52 - last edited on ‎04-29-2025 06:09 by Fitbit Moderator

In response to Eylatan

‎02-17-2021 11:52 - last edited on ‎04-29-2025 06:09 by Fitbit Moderator

@Eylatan thank you for following my instructions.

Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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