Fitbit Inspire HR screen not swiping

[FelipePR]

Dear, hello.

My Fitbit -- after innumerous attempts of resetting it (and yes, I get the smiling face each time) - has an issue with the screen (which is not frozen, but stuck on the main screen) where i can no longer swipe "up and down" with my finger to access other options such as setting exercises mode and so on.

****** Message to Fitbit community moderators: could you please stop repeatedly answer same answer towards the community about the "resetting/restarting" the Fitbit ? and please **tackle the swiping issue**, which of I simply can't find an answer for that.

Thank you in advance, 

[JuanJoFitbit]

Hi @FelipePR, welcome to our Fitbit Community. I'm sorry to hear that the screen of your Fitbit Inspire HR won't swipe. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved. Thank you also for your feedback.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.