help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Inspire HR will not track steps or activity time even after reset.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-20-2019 19:00

‎10-20-2019 19:00

My Inspire HR suddenly stopped tracking my steps or active time a d miles. I followed the reset directions several times. Restarted my phone. Force closed the app. I have a Galaxy S9. Its battery was 70% charged but I put it back in the charger. Any other suggestions? I have had it since the end of May. 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-21-2019 12:50

‎10-21-2019 12:50

@Adorkableme Welcome! It's nice to have you on board!

 

Let me help you with your missing activity and thank you for troubleshooting this issue. Where are you viewing your information? Is your Inspire HR syncing? If you are using the app, please try logging out from it (not just force quit it), restart your phone and log back in. Also share a screenshot of what you are seeing on your account.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎10-21-2019 15:50

In response to AlvaroFitbit

‎10-21-2019 15:50

Mine is actually doing the same exact thing. I noticed yesterday that in the app it was not tracking anything for 3 days, however on device it was. I had to disconnect the device from the app and reset the device after doing so both the device and the app were syncing properly. However after getting home today I'd noticed that on the device itself (inspire HR) that it is not tracking any steps, mileage, heart rate etc the green laser on the back is not even on. not sure when it stopped completely but there's also no sleep data for last night

Best Answer