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Fitbit Inspire HR will not turn on

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‎11-03-2019 04:59 - last edited on ‎11-04-2019 09:30 by Fitbit Moderator

‎11-03-2019 04:59 - last edited on ‎11-04-2019 09:30 by Fitbit Moderator

My fitbit inspire has stopped working. I tried the reset steps and still nothing. No vibration and not connected to the app. Any other suggestions?

 

 

Moderator edit: updated subject for clarity

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‎11-04-2019 09:38 - last edited on ‎05-17-2025 13:24 by Fitbit Moderator

‎11-04-2019 09:38 - last edited on ‎05-17-2025 13:24 by Fitbit Moderator

@Jolynnmichels It's great to see that you've visited the Fitbit Community!

Let me help you with your unresponsive Inspire HR and thank you for troubleshooting this issue. Do you know if the tracker is charging? Is it syncing even though the screen isn't turning on? Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help your tracker charge. 

Let me know how it goes.

Alvaro | Community Moderator

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