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Fitbit Inspire HR won’t charge or turn on

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‎11-19-2019 14:06 - last edited on ‎11-20-2019 06:04 by Fitbit Moderator

‎11-19-2019 14:06 - last edited on ‎11-20-2019 06:04 by Fitbit Moderator

My Fitbit won’t charge and won’t turn on. We have held the button for 5 seconds and can feel it vibrate but there is no display and won’t charge. 

 

 

Moderator edit: updated subject for clarity

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‎11-20-2019 06:11

‎11-20-2019 06:11

@Bandit33 Welcome! It's great to see you around! 

 

Let me help you with your unresponsive Inspire HR. Not sure if this is a display issue or a charging one. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves.

 

Let me know how it goes.

Alvaro | Community Moderator

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