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Fitbit Inspire HR won't go off - battery runs down

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‎06-16-2021 05:39 - last edited on ‎06-16-2021 16:40 by Fitbit Moderator

‎06-16-2021 05:39 - last edited on ‎06-16-2021 16:40 by Fitbit Moderator

My fitbit screen won't dim to black and stays on all the time, which runs the battery down rapidly. How can I fix that?

 

Moderator Edit: Clarified subject

 

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‎06-16-2021 05:59

‎06-16-2021 05:59

Hello,

 

I am sorry to hear that, have you tried to reset the fitbit? if you wana try to reset it press and hold the button for at least a couple of seconds and a screen will pop up tap reset and hold down on the fitbit until it fills the circle, if you need any help let me know.

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‎06-16-2021 16:42 - edited ‎06-16-2021 16:43

In response to M789

‎06-16-2021 16:42 - edited ‎06-16-2021 16:43

@cook628 Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

I moved your post to this board, because it's more related to the topic. I was able to see that you have a case with our Support team, please continue the communication with them, they'll be happy to continue assisting you. 

 

@M789 Thanks for your input. 

 

Have a good rest of the week. 

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