Fitbit Inspire HR won't stay on

[Melbadeena]

My band will not stay on my fitbit it is stillnwnder warranty but is about to run out . I think it has to do with the warch where it attaches and not the band.

Moderator edit: updated subject for clarity. 

[Odyssey13]

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[3SPPV9]

I just had the same thing happen but the warranty is up.  35% discount is the best they would give.  It sucks cause it's not my fault that the plastic doesn't hold the pin for the band anymore.  I guess it's time to find a different tracker with a longer life.  If they cannot stand behind their product and make something that will last longer than a year.  I will take my business elsewhere.  

[AndreaFitbit]

Welcome to the Fitbit Community, @Melbadeena and @3SPPV9.I'm sorry to hear abour your Fitbit Inspire HR band. 

Thank you for your feedback in regards our warranty, we strive for excellent customer service, and customer satisfaction remains our number one goal, however, the demands of running a global business require that we now enforce our warranty consistently.

I appreciate your assistance @Odyssey13.

Keep on visiting the forums.

[3SPPV9]

Andrea it’s not the band. The bands are fine it’s the plastic where the pin fits in. 

[AndreaFitbit]

Thanks for getting back to us and I apologize for the misunderstanding @3SPPV9.

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Keep on visiting the forums.