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Fitbit Inspire HR won't stay powered up

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‎08-12-2021 13:35

‎08-12-2021 13:35

My Fitbit Inspire HR has been acting up for a few days. It first started not to stay connected to my phone. Then the time is suddenly hours off and then it just went blank. I have tried charging, rebooting, restarting the app, restarting phone. Nothing helps. Currently, it won't stay on. The display stays black. When I press the button long off charger it will reboot and show the smiley. The device will stay on for about 10 seconds, then freeze and go back to black. On charger it doesn't respond to the reboot. Please Help!

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‎08-12-2021 18:51

‎08-12-2021 18:51

Hello @DavinaZ. Welcome to the community forums. 

 

Thank you very much for the detailed information and for the troubleshooting steps you've followed prior to posting. Since the inconvenience has persisted, I'd recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. 

 

In addition, please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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