Fitbit Inspire HR won’t swipe

[PulpVixen]

My Inspire HR is “frozen” (if I touch it the basic stats will change) on the clock face and I can no longer swipe. I have restarted it multiple times (5 second happy face). I have synced it multiple times. Disconnected and reconnected the Bluetooth on my phone multiple times. I even changed the clock face multiple times. First time this has happened. HELP?

[Peggyypy]

Same. Have tried update the device and reset multiple times to no avail. Can only use side button to bring the screen on to clock face and nothing else

[LiliyaFitbit]

Welcome to the Fitbit Community, @PulpVixen @Peggyypy.

I appreciate your participation in the Forums and sharing that your Inspire HR trackers won't swipe. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am here to help. Since you've tried already to restart the trackers, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting replies soon.  

Let me know if you have any questions.

[Micdee]

I have the same problem and have tried the restart severally but the frozen screen still

persist. I need some assistance please. Thanks 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Micdee.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your troubleshooting efforts and would like to confirm if you've tried changing a clock face: How do I change the clock face on my Fitbit device?

Looking forward to hearing back from you.

[Micdee]

Just tried the change of clock faces and still the screen isn’t responding.

Sent from my iPhone

[LiliyaFitbit]

Thank you for your reply, @Micdee.

I am sorry to hear the issue persists, thank you for your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

Let me know if you have any questions.

[Mollygirl1]

My HR Inspiron is completely charged but will not show anything. Pleas help.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mollygirl1.

Thank you for joining the thread and sharing that your Fitbit Inspire HR is completely charged but won't show anything. I recommend trying the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?

Keep me posted on the outcome. 

[Mollygirl1]

All I needed to do was charge it. It's working fine now. Thanks for your reply.

Sent from Yahoo Mail on Android

[LiliyaFitbit]

Thank you for your response, @Mollygirl1.

I am glad to hear the issue is resolved after charging your tracker. Thank you for posting the update here.  

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics. 

Keep on visiting the forums!

[Beckyinspire]

I am having the same issues since Thursday.  I can not swipe.  Please help!  I've tried restarting.  I let the battery completely die and still not working.  

[SSueG]

Me too.  Have tried everything i could find but everything  is either irrelevant or ineffective.   Getting tired of it ..... maybe having a fitbit isnt worth the hassle if they arent reliable 

[Mollygirl1]

Oh no, I love my HR Inspiron even though I only use it for my steps and my time of the day. However, it does run 2 minutes slow. I have had my watch since September 23rd,  2019.

Sent from Yahoo Mail on Android

[PulpVixen]

@LiliyaFitbit any idea when the fitbit Customer Support Team will be getting back to me? It appears to be getting worse and worse. Now I just have a clock. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Beckyinspire. Thank you for your replies, @PulpVixen @Mollygirl1. It's nice to see you again in our Community Forums, @SSueG.

@PulpVixen I contacted Customer Support and was informed that they have reviewed your case already and provided a response recently. For more information, please check your inbox.

@Mollygirl1 I am sorry to hear your tracker is 2 minutes slow. Thank you for the details shared. Time on your tracker should be corrected when you sync it. If you're experiencing difficulties with syncing, please try our complete troubleshooting instructions in this help article: Why won't my Fitbit device sync? If the issue still persists after syncing, please try the additional troubleshooting steps here. 

@Beckyinspire I am sorry that you are going through the same situation, I understand how you are feeling and appreciate your troubleshooting efforts. I've shared your case with our Support team and they will continue assisting you on this matter. 

@SSueG I understand how you are feeling about the issues you're experiencing with your device. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

Let me know how it goes.