Fitbit Inspire HR won't sync or update

[MollyKaren]

I've had my inspire HR since July 2019 - this summer I got a new Oppo Reno 2Z and for the last couple of weeks I've had issues with getting my inspire to sync.

I've tried absolutely everything on the guides (restarted the Fitbit, restated my phone, made sure Android was updated, unpaired the Fitbit, then re-paired it) and it still wasn't letting me update the Fitbit, and was only syncing very occasionally.

I've just tried unpairing again as it hasn't synced for nearly 24 hours, and it now won't reconnect at all! 

I really don't know what to do and am getting so frustrated about it. I'd asked for a versa 2 for Christmas but if this is going to happen with that too I'll have to look for something else!

[JuanJoFitbit]

Hi @MollyKaren, welcome to our Fitbit Community. Regarding the syncing and connection issue that your Inspire HR has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

Due to this, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.