After hours and hours of searching Fitbit's website—going through the Community and Help topics—and downloading/redownloading the app, deleting and reconnecting my device, I finally turned to a live chat. The agent told me the latest app doesn't allow the Fitbit device to work with a Mac computer. I have a MacBook Pro. The Inspire HR box says it is compatible with a Mac. The agent told me the app was "improved" and with the "improvement," the ability to connect with a Mac was eliminated, making it only compatible with a mobile device.
I live in a rural area where the internet service is very poor: unreliable, slow and with limited bandwidth. For this reason, we do not have a cell phone because we have NO service at all with one. (Our visitors have experienced this!)
I feel that as long as the Fitbit products are on the market, the app should reflect this; i.e. continue working with the Mac (and/or other computers if the case applies). I am so frustrated and now angry that I will not buy another Fitbit device. I'll add that this is my second. My first was an Alta, which worked for almost 5 years until last month when apparently the battery went bad as it would no longer hold a charge. Another note: I purchased this Inspire ON SALE through a nationwide store. Perhaps someone knew something then—my question is: if this was known, why wasn't there a recall of the products instead of offing them onto unsuspecting customers? OK, I'll quit my rant.
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