Fitbit Inspire HR won’t turn on

[Solli]

My Fitbit went blank earlier today and I assumed it died, but for about 30 mins after that (until I could get it to the charger), it would vibrate every couple mins. Eventually, the display showed the symbol that matches the “dashboard” section on the phone app but it didn’t last long. The Fitbit wouldn’t turn on once it was on the charger and still won’t after charging for over 2 hours. I have held the side button for extended periods, on and off the charger, with no change. Any ideas? 

Moderator edit: updated subject for clarity

[NellyG]

Hi @Solli Oh dear - not sounding good! I will flag your post for a moderators assistance.

[Solli]

Thank you

[AlvaroFitbit]

@Solli Welcome to the Fitbit Community! I hope you're doing well! 

I will assist you with your unresponsive Inspire HR and thank you for troubleshooting this issue. Since the issue persist please let our Support team know so they can further assist you. I have created a ticket for you so you will get an email from them.

@NellyG thank you for your help here.

Let me know how it goes.

[MaureenL128]

My inspire hr also has died like this  I have held the button down, charged it overnight and nothing. It is only about a month old. Could you point me in the right direction for help? Thanks!!!!

[Solli]

I had to email Fitbit about it and it was replaced, after I sent it back and they performed a trouble shoot on it. Good luck!

[AlejandraFitbit]

Welcome to the Community, @MaureenL128 and @Solli, thanks for the input.

I appreciate all the efforts in trying to fix this turning on issue. If your Inspire HR isn't responding, I recommend taking a look at the help article: How do I restart my Fitbit device? and make sure you followed those instructions in order to restart your device.

I hope to hear from you soon. 🙂

[BaileyHailey]

I just got mine today and it wont turn on or nothing and it’s charged 100%. Can someone help me? It dont even vibrate so i dont know what to do