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Fitbit Inspire HR won't turn on

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‎01-08-2020 20:01

‎01-08-2020 20:01

I was in the middle of the setup process and my Fitbit's screen went blank.  It was 100% charged so shouldn't be dead.  I unpaired it from my phone as I saw other boards suggest but when I went to re-pair it, it does  not appear on my Bluetooth at all.  The screen is completely blank, no smiley face or anything. I just got this today. Please help.

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‎01-09-2020 14:40

‎01-09-2020 14:40

Nice to see that you're digging into the Forums @krissyg95.

 

We appreciate you taking the time to research and troubleshoot this situation prior contacting us. You did a great job trying to pair your Fitbit again. Sorry to hear this didn't work, I've requested a case for you. Our team will be contacting you via email shortly.

 

Let me know if you have questions about it. 

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