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Fitbit Inspire HR works only when it is charging

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‎08-24-2020 09:23

‎08-24-2020 09:23

Hi!  I have a problem with my Fitbit Inspire HR.

It works only while it is charging. If I try to disconnect it from the charge the screen goes black and nothing works (even if it is fully charged). I have already tried to restart it and to change the clock face, but nothing change.

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‎08-25-2020 09:05 - last edited on ‎02-01-2025 07:44 by Fitbit Moderator

‎08-25-2020 09:05 - last edited on ‎02-01-2025 07:44 by Fitbit Moderator

@FraCanale Thanks for joining us!

Let me help you with your Inspire HR not working if removed from the charger and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-25-2020 09:10

In response to AlvaroFitbit

‎08-25-2020 09:10

Hi! Thank you very much, but my Fitbit is working again!!
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‎09-01-2020 10:59 - last edited on ‎02-01-2025 07:43 by Fitbit Moderator

In response to FraCanale

‎09-01-2020 10:59 - last edited on ‎02-01-2025 07:43 by Fitbit Moderator

@FraCanale thank you for the update.

Really happy to hear that your tracker is working fine now. Hopefully it will help you reach your fitness goals and stay healthy.

Happy stepping and stay safe.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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