Fitbit Inspire band continues to pop off

[HeatherHatch]

Hello. I have a Fitbit Inspire that the band continues to pop off. I have purchased SEVERAL new ones with the same issue. It isn’t the band(s). The pins that hold the band to the fitbit won't stay in place and band keeps falling off over and over again. The body of the fitbit has tiny indentations for the pins that isn’t holding correctly on one side. HELP!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @HeatherHatch, welcome to our Fitbit Community. Since you mentioned that you have tried several bands, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and they'll be happy to follow up and assist you accordingly.

We appreciate your patience and time with this.

I'll be around if any question arises.

[agfo]

This is the second time it has happened to me.  The hard plastic in the device breaks, so strap falls off.  Is this a design fault - perhaps the device being quite long, on a smallish wrist the bend between it and the bracelet is put under strain.  The 2st time this happened I was given a replacement, but I can’t keep asking

[agfo]

Correction to above - the first time this happened I was given a replacement device

[HeatherHatch]

I don’t see anywhere for me to click on to contact anyone. Please advise.