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Fitbit Inspire has black screen and won’t turn on

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‎01-20-2021 07:49 - last edited on ‎01-20-2021 09:09 by Fitbit Moderator

‎01-20-2021 07:49 - last edited on ‎01-20-2021 09:09 by Fitbit Moderator

My fit bit inspire suddenly turned off and now it has a black screen. I have tried everything from cleaning the cable, clean the gold metal that connects, I held it for 10/20 seconds even longer but nothing. I have tried connecting it to my computer and my phone but because the Fitbit is switched off nothing will sync. Please help. I have bought it 3months ago from

argos. Can I take it back or would they refer me to you guys. Please help

 

 

Moderator Edit: Clarified subject

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‎01-20-2021 09:34

‎01-20-2021 09:34

@Lilabee91 It's nice to have you on board!

 

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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