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Fitbit Inspire has poorly designed wrist band

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‎10-04-2020 20:54

‎10-04-2020 20:54

I am sooooo disappointed in this wristband.  I have been extra careful to ensure the button was pushed all the way thru,  checking frequently during the day that it was in place, but all it takes is a brush of the wrist against something, or pulling off a jacket and the clasp releases and the Fitbit falls off.  This last time I was hiking in Zion, slid off my backpack and my Fitbit was gone!  Poor design.  This was a gift but I will not replace it.

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‎10-05-2020 05:27

‎10-05-2020 05:27

That's terrible to hear. When I got my Inspire, I broke my fingernails trying to put it on. There are many places like Walmart or Amazon that sell good bands. You might be able to get a free replacement by contacting Customer Support.

Pear
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‎10-06-2020 12:31

In response to MapleX07

‎10-06-2020 12:31

Thank you for your response.  Your link to Customer Service helped and after chatting with a rep, I am supposed to be getting an email in regards to next steps.  I doubt they will replace the Fitbit,  but hope they at least change the design.  We'll see.  Thanks again!!!   Stay healthy.

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