Fitbit Inspire is not charging

[Mead123]

Hi,I have checked the forum but issue not resolved. I have tried my Fitbit Inspire with another charger and it won't charge. Before the charging went I couldn't swipe up or down for a couple of weeks. I bought it in Jan 2020. Does it need to be returned to Fitbit? I can't even turn it on.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Mead123, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Inspire is not turning on or taking a charge. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

Before checking out the status of your Fitbit device, please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. Finally, charge your Fitbit Inspire for 2-3 hours and see if the issue gets fixed.

Keep me posted on the outcome.

[Mead123]

I'm sorry it still doesn't work- it won't charge when plugged in to a mains socket.

[Hockadh]

I am having the exact same issue.  

Had mine since feb, started that I couldn't swipe, then the screen was showing condensation and now it wont charge or restart.  All troubleshooting is not working.

[Caramusciano]

I’m having the same issue as well. 

[Carole4903]

I have found the new charger for the Fitbit inspire is very difficult to keep the magnets connected, one knock and it moves.  I end up sitting holding the two together to ensure the connection stays, not ideal in any way. I previously owned a Fitbit Alta which had a clip around the Fitbit when charging, a much better idea..

[Lenny_w]

Yes I've got this issue too. Only had it since Aug. 

[Mead123]

I have contacted Fitbit directly through Twitter- hopefully I will get a replacement