Fitbit Inspire isn't getting notifications nor syncing

[Val007B]

I have had my Inspire since Christmas and have never been able to receive any notifications from my phone. No call display, no text messages or calendar notification. Also now it has stopped automatically updating on my Fitbit app!!!? I have been on the phone to fit bit and I’m being told I just need to wait for an update on the app. Which could be a month or maybe longer. So since Christmas I have not had a Fitbit fit for purpose. I cannot understand why they will not provide me with a new one or at least try and slice these issues sooner 

customer care is just non existing. 

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Val007B Welcome! It's good that the community is growing!

Sorry to hear about your Inspire not syncing nor getting notifications and thank you for reaching out to our Support team for assistance. If your device isn't syncing then it will affect notifications and automatic updates so lets address this issue. Which phone are you using? Is it compatible? You can try the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Let me know how it goes.