help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Inspire not recording sleep or days of exercise.

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-19-2021 07:10 - last edited on ‎05-22-2021 15:10 by Fitbit Moderator

‎05-19-2021 07:10 - last edited on ‎05-22-2021 15:10 by Fitbit Moderator

Hi all,

So my fitbit inspire has decided to stop logging my sleep and days of exercise.

I have done all the usual, restarted it both when it is on my wrist and when it is connected to the charger, turned off the blue tooth, unpaired it from the Bluetooth and turned my IPhone off all to no avail.

 

Do you have any other suggestions?

 

Thanks

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎05-22-2021 15:12 - last edited on ‎07-25-2023 11:23 by Fitbit Moderator

‎05-22-2021 15:12 - last edited on ‎07-25-2023 11:23 by Fitbit Moderator

@Manda2509 Welcome to the Fitbit Community. Thanks for the troubleshooting performed prior to posting.

I was able to see that you have a case with our Support team, please continue the communication through email, they'll be happy to assist. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎05-22-2021 15:12 - last edited on ‎07-25-2023 11:23 by Fitbit Moderator

‎05-22-2021 15:12 - last edited on ‎07-25-2023 11:23 by Fitbit Moderator

@Manda2509 Welcome to the Fitbit Community. Thanks for the troubleshooting performed prior to posting.

I was able to see that you have a case with our Support team, please continue the communication through email, they'll be happy to assist. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes