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Fitbit Inspire not registering sleep or exercise

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‎03-15-2021 14:04 - last edited on ‎03-16-2021 04:49 by Fitbit Moderator

‎03-15-2021 14:04 - last edited on ‎03-16-2021 04:49 by Fitbit Moderator

Fitbit Inspire not registering sleep or exercise since 21 Feb 2021.

Thank you.

 

 

Moderator Edit: Clarified subject

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‎03-16-2021 04:50

‎03-16-2021 04:50

@SineadB88 Welcome to the Fitbit Community! It's great to have you here!

 

Your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. Additionally you can try wearing your device on your non dominant hand to decrease the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time. You can read more about sleep detection here.

 

Regarding the activity detection. your device detects activities based on the motion on your arm. The automatic detection is a feature called SmartTrack and it requires constant movement for at least 10 minutes to detect an activity. For example when using the elliptical machine make sure you have the moving bars so your device detects the motion and records the activity itself, once an Elliptical activity is saved on your account it should show on the Recent Exercise area. If your heart rate is high but there isn't much motion (yoga, weight lifting, etc.) then these activities will be difficult to be detected by your device. Still you can manually log your activity so you have a record on your account or use the activity mode on the device itself.

 

Hope this helps.

Alvaro | Community Moderator

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‎03-20-2021 14:06

In response to AlvaroFitbit

‎03-20-2021 14:06

It is registering my active minutes and my steps but not that I have slept and not my active days (despite me reaching my target of 60 minutes) 

From April to Feb 21st the sleep automatically registered and I can't figure out why it has stopped or now needs to be changed.

Is my Fitbit slowing down or breaking?

 

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