Fitbit Inspire not showing text or call notifications

[Jellytotts]

Hi, I got my Fitbit inspire today and synced to the app on my Samsung S20. The Fitbit is not receiving call or message notifications and there is no option on my phone settings or the app to enable these. Please help! 

It was bought as a present for me and to supposed to receive the above notifications as per the advert and instructions.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jellytotts.

I am sorry to hear you're not receiving call or text notifications on your new Fitbit Inspire. Thanks for trying to resolve this, I totally understand how you are feeling and I am here to help. Usually a missing requirement is the cause and I recommend confirming the steps to set up notifications in this help article: How do I get notifications from my phone on my Fitbit device?

Move on to the troubleshooting steps if the issue persists.

Let me know how it goes, I'll be around. 

[LuckyStar7]

Hello, I am having the same issue out of the box. I tried troubleshooting. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @LuckyStar7.

Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate your troubleshooting efforts and would like to confirm your phone's model and OS version. I will be glad to investigate further. 

[Julie4485]

Yes, me too!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Julie4485.

Thank you for joining the thread and sharing that you're experiencing the same issue. I recommend following our troubleshooting tips at Why are notifications delayed or missing?

Hope this helps!

[Cindy_R]

There are many of us experiencing this same issue. I've had my Inspire for just over a year and this notification problem just started in January. It isn't you. It is Fitbit, but the mods are pretending that there is some magical fix. I've tried everything excepting waving smoking sage over it, and it still isn't working consistently. (And just as I type this I got a notification, for the first time in 6 weeks,  that the roads in my area are icy. Too bad I'm sitting an inch away from my phone and saw it pop up.) 🙄

[LiliyaFitbit]

Hi @Cindy_R, it's nice to see you again in our Community Forums. 

Thank you for joining the thread and sharing your experience. I understand how you are feeling about this situation and appreciate your troubleshooting efforts and feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. If you've already followed our troubleshooting tips and the issue persists, I recommend to get in touch with our Support team so they can evaluate your tracker's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.