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Fitbit Inspire registered a high amount of steps

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‎09-01-2020 06:17 - last edited on ‎09-03-2020 06:23 by Fitbit Moderator

‎09-01-2020 06:17 - last edited on ‎09-03-2020 06:23 by Fitbit Moderator

This past weekend my Inspire registered 23,515 steps (on it's own!) from 12:15 AM to 12:30 AM.  It did something similar back on 8/5/20 registering 63,318 steps (again, on it's own!) between 9:00 PM and 9:15 PM.  Any idea what's happening and if/how I can delete the data for those time periods?

 

 

Moderator edit: updated subject for clarity

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‎09-03-2020 06:22

‎09-03-2020 06:22

Hi @edgrooms, it's great to see you in our Fitbit Community. I'm sorry to hear that your Fitbit Inspire has registered a high amount of steps in a matter of 15 minutes.

 

I believe that this must be an internal bug. However, In order to fix this issue, please restart your Inspire as described in this help article. After this, monitor your Fitbit device and see if the issue doesn't happen again.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎09-03-2020 08:29

In response to JuanJoFitbit

‎09-03-2020 08:29

Thank you JuanJo.

I neglected to mention that I did do a restart after the issue first occurred on 8/5; however, I will restart it again and report back if it occurs again.

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