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Fitbit Inspire resets steps after running

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‎09-13-2021 18:54 - last edited on ‎09-14-2021 04:53 by Fitbit Moderator

‎09-13-2021 18:54 - last edited on ‎09-14-2021 04:53 by Fitbit Moderator

Just curious if anyone has had issues with step count resetting after running? Finished a 5k and check my stats to see almost 10k steps missing. It's been happening everytime I run for the past 2 weeks.

 

 

Moderator Edit: Clarified subject

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‎09-14-2021 04:54 - last edited on ‎11-15-2024 13:14 by Fitbit Moderator

‎09-14-2021 04:54 - last edited on ‎11-15-2024 13:14 by Fitbit Moderator

@Fnxfoxx It's great to see that you've visited the Fitbit Community.

This is odd and not expected from your device. I suggest you restart your tracker by following these instructions.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-18-2021 21:56

In response to AlvaroFitbit

‎09-18-2021 21:56

I did a hard reset and it worked for a couple days. Went for my 5k run this morning and it reset the steps again. It's annoying!! I shouldn't have to reset every couple days.

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‎09-19-2021 06:37 - last edited on ‎11-15-2024 13:14 by Fitbit Moderator

In response to Fnxfoxx

‎09-19-2021 06:37 - last edited on ‎11-15-2024 13:14 by Fitbit Moderator

@Fnxfoxx thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

See you around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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