Fitbit Inspire won't connect to any of my devices

[membrec]

I have a fitbit inspire which used to be connected to iphone and android. it became unconnected at some point and now I cannot connect it to any device. Here are the steps I have tried:

- reboot phone

- reinstall app

- removed inspire from bluetooth settings (before rebooting phone)

- reboot inspire

- have followed the pairing steps exactly as instructed (plugged in, etc)

- fitbit is not found on neither iPhone XR nor Pixel 2XL

Please let me know if there are other steps I can try or open a case for me. Thank you

[AlvaroFitbit]

@membrec It's good that the community is growing!

Let me help you with your Inspire HR not connecting with your iPhone and Android devices and thank you for troubleshooting this issue. It seems that you have covered the basic troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[membrec]

Hi @AlvaroFitbit ,

Thanks for creating the case. How long does it typically take for the support team to reach out via email? 

Thanks

Membrec

[AlvaroFitbit]

@membrec thank you for the inquiry.

Usually they reply in the next 48 hours but this could be delayed due to current events. It may take 7 days to reply so I ask for your patience at this time. Still I checked with them and was informed that they have replied to you already.

I'll be around.