Fitbit Inspire won't scroll

[Lala_lala]

purchased fitbit inspire 3 weeks ago ~ screen won't scroll.  Only displays time.  No trauma to the unit at all.  Although it's supposed to be swim-friendly, I haven't gotten in the pool with it on, and I don't shower wearing it.  The book that came with the fitbit has absolutely no troubleshooting info.  Info online is sparse.  Can anyone help?  Since the screen won't scroll, I can't shut it off to try to reset it...

Moderator edit: Subject for clarity.

[angeladawn70]

Thank you i had tried hold the button but didn't work. Once i plugged in the charger and did the same, about 8 or 10 seconds it restarted!  

[Bonfire1958]

With my fitbit plugged in, I hold down the button for about 8 seconds and get the smiley face, but no vibration with it. I'm assuming since there is no vibration, it has not fully reset itself.

[angeladawn70]

Mine did not vibrate either just the screen went blank i let go of the button and waited about 10 more seconds then unplugged it and hit the button again and it began to scroll and i could get all the other data.  Even when it was stuck on the one screen it was still sending the data to my phone. Don't know if that will help you or not

[Bonfire1958]

Thank you so much for sharing your experience with me. I've tried the method you used and my fitbit did not reset. I may have to make the call to fitbit support. Thanks again.

[Lizm1027]

👍

Sent from my iPad.

[UsrRenee]

Hello -

I am having the same issue. Restarting does not resolve the problem.

Thank you!

Update - I went into the app and updated the clock face so I can at least see the steps now.

[Bonfire1958]

I finally gave up on it and purchased a knock off for have the price and it provides more info and works like a charm. Fit bit is over rated!

Sent from my iPad

[angeladawn70]

I had the same problem.  I had to plug it into the charger then a couple minutes later hold the side button down for 10 seconds or so. Then it resets itself.

[Bonfire1958]

No matter how many times I tried the reset, it wouldn’t work.

Sent from my iPad

[Lizm1027]

That is great !

Sent from my iPad.

[SunsetRunner]

This was very helpful! thank you

[Lizm1027]

👍👍

Sent from my iPad.

[Rydawwgy]

I need a moderator 

[SAdam26]

I am having the same problem.  I have tried restarting 20 times.  I have changed the clock face.  The fitbit is still tracking, but I can't access anything past the clock screen.  Any help would be welcomed.

[Bonfire1958]

Buy a knock off. The technology is better and cheaper than fit bit.

Sent from my iPad

[Kcuz]

Will not scroll, swipe at all!  Remains on clock face

[parishill7]

I'm having the same problem. My Fitbit is fully charged but only displays the time. It will not scroll up or down. My  Fitbit phone app indicates that my inspire is tracking my steps etc.

[Kcuz]

Exactly!

Sent from Yahoo Mail on Android

[LaurenAB]

Just purchased my inspire for Morthers Day and now my screen wont scroll either. I have tried restarting it multiple times and it does nothing. Help!

[UsrRenee]

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Change the clock face. You change it in the app.