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Fitbit Inspire won't swipe and it is deleting steps

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‎02-24-2021 08:32 - last edited on ‎02-25-2021 02:59 by Fitbit Moderator

‎02-24-2021 08:32 - last edited on ‎02-25-2021 02:59 by Fitbit Moderator

My Fitbit will not let me swipe up or down. It lights up and shows the home screen fine. It also is deleting steps. I have already tried deleting it and reconnecting it to the app. I deleted the app and reinstalled it. And I reset my Fitbit multiple times.

 

 

Moderator Edit: Clarified subject

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‎02-25-2021 03:00

‎02-25-2021 03:00

@ValentineCh I hope you're doing well!

 

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance.  The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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