Fitbit Inspire won’t turn on after swimming

[EmCB]

I’ve had my inspire for years but never swam with it until a few days ago. The first time I swam with it, it turned itself off, but after charging for a couple hours it was back to normal so I thought it was fine. The second time I swam with it, it turned off again so I left it to charge and it still didn’t turn on. I put it in rice to see if I could get any water out and after a night in rice it still didn’t turn on. I’m not sure what to do now.

[LiliyaFitbit]

Welcome to the Fitbit Community, @EmCB.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend following our complete troubleshooting instructions including a restart in Why isn't my Fitbit device's battery charging?

Hope this helps!

[EmCB]

Thank you, but I just went through and tried all of the things on the list and none of them worked. Is there anything else I can do. Also, this morning I noticed a few small water droplets in the screen. Is that what’s causing it to not turn on? If so, do you know how I can get them out?

[LiliyaFitbit]

Thank you for your reply, @EmCB.

I appreciate your efforts and the additional details. I understand your concern and recommend getting in touch with our Support team so they can evaluate the issue with your device and help you with this matter. Click here to get connected with them via chat or phone.

See you around.