Fitbit Inspire won't turn on or sync

[KBush24]

Hi,

can anyone help? My sons Inspire won’t turn on, black screen and not syncing with the app. 

He has only had it for 7 months, I’ve tried connecting it to the charger and rebooting it by holding the button. But no luck. It does not vibrate and smiley face does not appear. 

Not sure what else I can do?

Any advice would be appreciated as I’ve got an unhappy little boy at the moment.

Thanks 🙂

Moderator edit: subject for clarity 

[Jansco]

My fitbit went a bit funny yesterday then went off totally...was fully charged and removed app and reinstalled...tried rebooting and left on charge overnight but nothing this morning.

I have just noticed there is a small amount condensation on the sensor...im hoping i can get it fixed as i am lost without it. 

The lights on sensor are not flashing either.

[LiliyaFitbit]

Welcome to the Fitbit Community, @KBush24 @Jansco.

I am sorry to hear your devices won't turn on. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am here to help. I went ahead and created cases for you, someone from our Support team will reach out soon. 

Let me know if you have any questions.

[KBush24]

Thank you I have received an email from Fitbit support and provided the extra information they needed. 

Hopefuly they can get my sons Fitbit up and running again. 

😊

[pflaugh]

Tell us what they said..mine is doing the same thing. Won't turn on...but the app tells me when it needs charged so it is still communicating 

[CMGH]

Same here. What was advice? 

[KBush24]

Hi,

The tech team have just asked for my account name, email and model of watch.

I will update if I have anymore information that may help you.🙂

[Batfink2020]

Hello, I'm having issues with syncing, as it would appear, are most Inspire HR owners at the present time. I'm in links with customer services and doing my best to resolve the matter.

[LiliyaFitbit]

Welcome to the Fitbit Community, @pflaugh @CMGH @Batfink2020. Thank you for your reply, @KBush24.  

@KBush24 @Batfink2020 Thank you for working with our Support team, I appreciate your time and feedback. I know they will do their best to help you and provide a solution, please keep working with them. 

@CMGH Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

@pflaugh I am sorry to hear you're experiencing the same issue. I appreciate the additional details and recommend trying the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?

Let me know how it goes.

[Tayatango]

I've been having the same problem, I've tried everything I could except for contacting support, I've only successfully connected the Fitbit and the app/phone twice today usually I have no problem

[Batfink2020]

Thank you for your email. However, contrary to your team's comments, they weren't actually able to help me. The advice given by your colleagues just kept sending me around in circles. It was my own deduction that the issue was based around not being able to connect to bluetooth ( a Fitbit software issue, I hasten to add, and NOT my phone/computer Bluetooth connection that was at fault here). And it was only then when I searched in your community comments regarding not being able to connect my Inspire HR to Bluetooth, that another customer came up with the solution that worked.

At present, my Inspire HR is working, and syncing to the APP appears to be working ok. However, all the data from the 4th October until 14th November has been lost, which I'm not happy about. My Inspire HR is still under warranty, so if this happens again, I'll just be sending it back. I am not an IT expert and shouldn't have to be resolving your company's firmware update problems.

Kind regards,

[Kristalynn91]

Hi there, were you able to get a response? Mine did the same to me a few days ago, I'm lost without it and recently purchased the charge 4 while it was on sale but its now saying on backorder so i'm just dahmed at this point. 

[KBush24 · Accepted solution]

Hi,

To those who have been asking the out come of my communication with the support team. 

After going through various problem solving from cleaning the charge points and the device still not rebooting or syncing with the app. 

Fitbitb support have confirmed they will send a replacement watch module for my son to get us up and running again.

Excellent customer service from the Fitbit support team. 

[WinslowA]

I just bought a Inspire to replace my Charge. After charging it was recognized but then tried to update the firmware. Now it won’t turn on or sync or be recognized by my Bluetooth. I tried restarting it but it doesn’t do anything.

[LiliyaFitbit]

Welcome to the Fitbit Community, @WinslowA.

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team regarding this and that they were able to assist you. Thank you for your time and efforts.

See you around.