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Fitbit Inspire won't turn on or take a charge

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‎09-07-2020 01:45 - last edited on ‎09-08-2020 04:27 by Fitbit Moderator

‎09-07-2020 01:45 - last edited on ‎09-08-2020 04:27 by Fitbit Moderator

Hi my Fitbit has stopped working after trying to update. It got to installing update and just went black.

I have tried resetting it. Plugging it in to charge, holding down the button. It's just not working. 

Anything I can do or is it broken? Its only just a year old.

 

 

Moderator edit: updated subject for clarity

 

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‎09-08-2020 04:27

‎09-08-2020 04:27

Hi @Topaz30, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Inspire won't turn on or take a charge.

 

I was able to get in touch with our Support team and was told that they assisted you via social media and you will be contacted by our team through email in order to follow up on your case. Please keep an eye on your email account.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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