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Fitbit Inspire won’t turn on or take a charge

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‎09-10-2020 02:18 - last edited on ‎09-15-2020 05:04 by Fitbit Moderator

‎09-10-2020 02:18 - last edited on ‎09-15-2020 05:04 by Fitbit Moderator

I’ve tried connecting to multiple USB ports. I have held the button for a while thinking maybe that will reset it with no avail. Is the watch dead?? I got the watch in Jan.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎09-11-2020 23:18

‎09-11-2020 23:18

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options
https://myhelp.fitbit.com/s/support?language=en_US

Stepping in the U.S.A. since September 2013. Android 14

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‎09-15-2020 05:03

In response to Odyssey13

‎09-15-2020 05:03

Hi @Geniebeany, welcome to our Fitbit Community. I'd like to follow up and help you with your Fitbit Inspire since it won't turn on or take a charge. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

If you haven't contacted our Support team as my friend @Odyssey13 advised, please let me know if your Fitbit Inspire vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎09-15-2020 12:13

‎09-15-2020 12:13

I was having this problem, and contacted support and they told me to wipe down the charger and charging port with rubbing alcohol. This for me let me charge my fitbit again.

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