Fitbit Inspire won't turn on or take a charge

[CasseWC]

My fitbit inspire last synced to the app while I was sleeping about a month ago (about 8 months after receiving it brand new). The battery was at 70% at that point according to the sync. I woke up the next morning and it was dead. I have tried all the troubleshooting and all the suggestions found in the community forum with no luck getting it to work again.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @CasseWC, welcome to our Fitbit Community. Regarding the screen and charging issues that your Fitbit Inspire has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums. I totally understand how you feel about this.

In order to avoid providing the same information, let me know what troubleshooting steps you have tried. Also, I'd like to know if your Inspire vibrates when you put it on the charger.

In the meantime, try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. Finally, charge your Fitbit device for 2-3 hours and see if it comes back to life.

Looking forward to your response.

[CasseWC]

Hi @JuanJoFitbit I have tried all of the troubleshooting techniques in the article you shared in the previous comment and still nothing has worked. My fitbit inspire does not vibrate when I put it on the charger and I have tried repositioning to see if there is some disconnect but it still did not. I have tried charging my fitbit numerous times for 2 or more hours and it is still not working.

[JuanJoFitbit]

Hi @CasseWC, thank you for trying the recommended troubleshooting steps. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[CasseWC]

Thank you.

[JuanJoFitbit]

You are very welcome @CasseWC!

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[Dooley1]

Can you tell me what the results of forwarding it to the support team came up with.  I'm having the same issue with my fitbit and have tried everything.  I think it's past warranty as I have had it for about 1 1/2 years.

[CasseWC]

@Dooley1 

I received an email 4 days ago saying that my ticket is being review and customer support will contact me

Hopefully mine is still under warranty, I received it as a gift (new) in March and it quit working in November.