Fitbit Inspire won't turn on

[1Dogmom]

September 12th my fit bit made a lot of buzzing sounds like I hit a milestone but I hadn’t. Then the battery drained rapidly even though I fully charged the night before.  So I charged it again and left it on the charger to do the update because I had not done that yet and I thought that would fix the issue. Took over 3 hours to do the 30 min update. It has not worked since. The green light underneath is not on and the screen has no display. It has no sign of life. Very disappointed as I have only had this since February 2020 with no issues until this “update “!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @1Dogmom, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Inspire stopped turning on after it experienced battery draining issues and updated it. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

Please let me know if your Fitbit Inspire vibrates when you put it on the charge. In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your Fitbit device for 2-3 hours and see if it comes back to life. Finally, try the tips included in this help page in order to improve the battery life and see if the issues get fixed.

Keep me posted on the outcome.

[1Dogmom]

I was able to get My Fitbit restarted. I’ve used it for a couple of times but the battery seem to drain and only two or three days. I was able to charge it. However now it will not charge and it is completely dead. What can I do so I can use it again? Thanks!