Fitbit Inspire won't update and disconnects

[Tiziodcaio]

When i try to connect my fitbit, it requires an update. Then it starts to download it and it disconnect showing again the start page (www.fitbit.com/setup) What could I do?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Tiziodcaio.

Thank you for sharing the details of the issue you’re experiencing. If you're using a Windows 10 device, firmware updates are no longer supported on these devices. I recommend to set up your tracker using a compatible iOS or Android device: Which phones and tablets can I use with my Fitbit watch or tracker? After updating your tracker, you can re-pair it to your Windows 10 device. 

Let me know how it goes.

[Tiziodcaio]

I used an android, but i have not an windows 10 pc with Bluetooth... There are other methods??? Thx

[LiliyaFitbit · Accepted solution]

Thank you for your reply, @Tiziodcaio.

I appreciate the additional details and recommend trying the following:

1. Make sure your tracker is charged.

2. Turn your tracker off and on again using the instructions in How do I restart my Fitbit device?
3. Restart your phone, and retry a setup.
4. Log in to your Fitbit account on a different device, and retry the setup and update.

Keep me posted on the outcome. 

[Mommak24]

I did all of the things suggested, and I called customer service, but got disconnected. I’ve done all of the things and still can’t get the update to go through. Can anyone help, please? 

[Tiziodcaio]

I tried using a Samsung phone.... In that moment, nothing has worked with my xiaomi...

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mommak24. Thank you for your reply, @Tiziodcaio.

@Tiziodcaio Thank you for sharing your solution. I appreciate your time and efforts to help other users. 

@Mommak24 Thank you for joining the thread and sharing that you're experiencing the same issue. I am sorry to hear about your experience with our Support team. I appreciate your troubleshooting efforts and recommend getting in touch with our team back as they have already all the details and special tools to continue assisting you. Click here to get connected with them via chat or phone. You can confirm our complete troubleshooting instructions in Why can't I update my Fitbit device?

See you around.