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Fitbit app not showing heart rate graph

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‎11-08-2020 14:49 - last edited on ‎11-11-2020 10:45 by Fitbit Moderator

‎11-08-2020 14:49 - last edited on ‎11-11-2020 10:45 by Fitbit Moderator

Hi Fitbit community,

 

Anyone got a fix for getting the heart rate graph back? It disappeared when I opened the app this morning. It just shows my daily heart rate. Now I can't track my fitness anymore or compare it which I though was a neat function.

 

Thank you.

 

Moderator Edit: Clarified subject

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‎11-11-2020 10:41

‎11-11-2020 10:41

Hi @fit_mama_bear, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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