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Fitbit app won’t let me start any new challenges

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‎08-31-2019 08:59 - last edited on ‎09-02-2019 11:10 by Fitbit Moderator

‎08-31-2019 08:59 - last edited on ‎09-02-2019 11:10 by Fitbit Moderator

I haven’t been able to start any new challenges for the past week. The button at the bottom is grayed out and says I’ve reached my maximum number, even though I’m not in any challenges. It will let me join challenges that I’m invited to, and it will let me start a challenge by hitting rematch in a completed challenge, but I can’t start any new ones. This is really frustrating!!

 

 

Moderator edit: updated subject for clarity

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‎09-02-2019 11:12 - last edited on ‎12-25-2024 10:01 by Fitbit Moderator

‎09-02-2019 11:12 - last edited on ‎12-25-2024 10:01 by Fitbit Moderator

@LisaP19651987 Welcome! Thanks for being part of our Community! Sorry for the delay in my reply.

Let me help you with your Challenges. This is more related to the app as your tracker can't affect this feature. Which phone are you using and which OS version is it running? Try logging out from the app, restart your phone and log back in.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-02-2019 11:30

In response to AlvaroFitbit

‎09-02-2019 11:30

I’m using IOS 12.4.1. I logged out of app and phone and then back on. It’s still doing it☹️☹️
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‎01-30-2020 21:26

In response to LisaP19651987

‎01-30-2020 21:26

I can’t start challenges either. Exact same thing is happening to me 😡Super frustrated I have an iPhone 8. I have logged out and back in I have turned on and off my phone. So now what?

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