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Fitbit deleted my steps. Is there a way to add them back in?

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‎09-19-2019 12:12

‎09-19-2019 12:12

I walked about 855 steps during a work break. I did not note the times, so when I got back, I logged the walking and estimated the time. Then I received a notification that my Fitbit HR had auto-detected my walk. From that I was able to get a more accurate picture of when my walked started and ended and how long it was. So, I deleted the walk I had logged, and entered in the walk again, using the more accurate information. However, after I did this, the Fitbit app deleted all the steps I did during the walk. They were not appearing on the app, but they were still showing on my Fitbit, so I then synced from the app, and it deleted my steps on my device as well! Help. This is very demoralizing, esp since this is the first day I am using the device. Is there any way to fix this?

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‎09-19-2019 12:24

‎09-19-2019 12:24

If you delete the walk that you logged it should bring back your steps. 

I'm really not sure why it does this, but it's happened to me on a few occasions - maybe someone can shed some light on the reasoning. 

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‎09-19-2019 12:47

In response to SunsetRunner

‎09-19-2019 12:47

That did indeed bring back my steps. Thank you! I still wish I could log that walk, but at least I have the steps that I did. I guess next time. I will wait for the auto-detect and then log my walk, making sure it's accurate so I don't have to delete it?

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