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Fitbit got stuck on firmware update, now doesn't turn on

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‎01-05-2020 10:57

‎01-05-2020 10:57

First time, with so much excitement, i started setting up fitbit. Firmware was updating, and fitbit had more than 90% charge, and after 30 mins or so, nothing happened. Fitbit doesn't turn on, phone doesn't connect to fitbit. Tries recharging, restarting, all sorts - it simply refuses to turn on. Please help

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‎01-06-2020 12:58 - edited ‎01-06-2020 12:59

‎01-06-2020 12:58 - edited ‎01-06-2020 12:59

I've noticed you are new around @gkandan, so let me give you a warm welcome to our Community. 

 

Sorry about what happened to your Fitbit Inspire HR. Thank you for sharing the steps that you've already tried. We strive for excellent customer service, and customer satisfaction remains our number one goal.  I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case.

 

Please let me know if you need anything else! 

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‎01-07-2020 15:32

In response to YojanaFitbit

‎01-07-2020 15:32

Thank you, it just frustrates to incur the shipping charges myself when this is a brand new fitbit which is not working by no mistake of mine, at the very first time setup.

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