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Fitbit has been deleting active minutes and calories burned?

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‎07-28-2020 13:14

‎07-28-2020 13:14

The last three days Fitbit has shown activity minutes and calories burned. However when sync these have disappeared? For example One minute I have 147 active minutes then it shows 9 minutes. Steps today recorded initially as 19,890 then it went down to 18,200.  Calories burned showed 2500 then switched to 1840? Help

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‎08-02-2020 11:23 - last edited on ‎06-21-2025 04:49 by Fitbit Moderator

‎08-02-2020 11:23 - last edited on ‎06-21-2025 04:49 by Fitbit Moderator

@Betham It's nice to have you on board!

Let me help you with your missing stats. Are you viewing this on the app or on the tracker. Do you have any third party app linked to your account? Are you manually logging activities? These two scenarios may affect your stats directly so it worth checking them. For the first one try removing the app and see if the issue persists. For the second one avoid logging activities and see if the behavior repeats. Finally log out from the app, restart your phone and log back in.

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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