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Fitbit inspire HR not recording sleep after ios 13 update

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‎12-13-2019 17:07

‎12-13-2019 17:07

After I updated iphone to ios13, sleep tracking has not been working properly i.e. not recording at all or showing few hours of sleep.

Already checked solutions and followed few recommendations including restart, changed the setting sensitivity, etc. Nothing is working. Still have the same issue.

Any advice?

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‎12-15-2019 09:52

‎12-15-2019 09:52

Welcome @MN2020, I'm happy to see you participating in our Community.

 

Thanks for trying the suggested steps on the Fitbit Forums. Since it didn't solve the issue you're having with your sleep data, I've requested to our support team to create a case on your behalf. You should soon receive an email from customer support at the email you used to register with the Community Forums.

 

I'll be around in case that you need anything else.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎12-17-2019 10:04

In response to YojanaFitbit

‎12-17-2019 10:04

I’m having the same problem. I manually set sleep mode when I go to bed, and I turn off sleep mode when I get up. When my Inspire HR calculates the length of my sleep, it changes my bedtime and wake up time to weird hours. Last night I went to bed at 12:53 a.m. and woke up about 9:30 a.m.  It calculated 1hour 59 minutes of sleep—from 2:14 a.m. to 4:35 a.m. Why does it do that?

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