Fitbit inspire has stopped tracking exercise and sleep

[AndreaMcC1]

I bought a fit bit inspire lass than 6 weeks ago, the sleep tracker had always been hit and miss. But this week it has stopped registering my exercise.  I have searched the threads but haven’t found anything that has helped, does anyone have any suggestions? 

[AlvaroFitbit]

@AndreaMcC1 Welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

Let me help you with your Inspire not tracking your sleep or exercise. Which exercises are you doing and for how long? Your device detects activities based on the motion on your arm. The automatic detection is a feature called SmartTrack. For example when using the elliptical machine make sure you have the moving bars so your device detects the motion and records the activity itself, once an Elliptical activity is saved on your account it should show on the Recent Exercise area. If your heart rate is high but there isn't much motion (yoga, weight lifting, etc.) then these activities will be difficult to be detected by your device. Still you can manually log your activity so you have a record on your account or use the activity mode on the device itself.

Regarding sleep detection, your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. Additionally you can try wearing your device on your non dominant hand to decrease the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time. You can read more about sleep detection here.

Let me know how it goes.