Fitbit inspire is not linking steps to anywhere

[Maidenwolf]

For the past week I kept getting an error message on my phone that the fitbit app stopped working. I have now noticed that the last time my fitbit inspire uploaded my steps was Aug 25th! Nothing since. It shows on my fitbit but no where else. Did I just loose a week of steps? How can I fix this? It shows I have the most up to date version.

[NellyG]

Hi @Maidenwolf   It sounds like your tracker has not synced for a week or so. It should hold up to a week of data, so if you can get it to sync the data might still be on the Inspire

Try uninstalling the app and then reinstall it and log back in. Restart your Inspire several times and try syncing. If it still doesnt sync have a look at THIS Help Article on syncing problems.

Restart your tracker

By the way, what phone are you using? Is it on the Supported Devices List?

[Maidenwolf]

I have uninstalled and reinstalled the app. I'm using Android and it's
supported. It says if I remove the device I can lose all data not synced -
it's been working fine for over a year

[NellyG]

Go through every step in the Help Article I linked above. If nothing works and it still wont sync you will need to contact Support (link in my signature)