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Fitbit isn't syncing with phone

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‎10-30-2019 19:23 - last edited on ‎10-31-2019 06:21 by Fitbit Moderator

‎10-30-2019 19:23 - last edited on ‎10-31-2019 06:21 by Fitbit Moderator

My was syncing fine but now it's not recording information to the Fitbit android app...what to do?

 

 

Moderator edit: updated subject for clarity

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‎10-31-2019 07:42 - last edited on ‎05-17-2025 13:38 by Fitbit Moderator

‎10-31-2019 07:42 - last edited on ‎05-17-2025 13:38 by Fitbit Moderator

@Merc63 It's great to see that you've visited the Fitbit Community!

Let me help you with your tracker not syncing with your phone. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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